No Content Set
Exception:
Website.Models.ViewModels.Components.General.Banners.BannerComponentVm

Services

Technical services and consulting solutions for clients in the property, energy, transport, water, resources, defence and government sectors.

Advisory and management consulting

Advisory and management consulting services for businesses and projects, including economics, due diligence, transaction advisory, ESG and more.

Communications, creative and digital

Communications, creative and digital solutions for governments and businesses including community engagement, design, research, data and software development.

Laboratories

Scientific analysis services for AgroScience, food safety, workplace exposure, environmental metrics and contaminants of concern in Europe and the UK.

Planning and approvals

Development strategy, planning and approval solutions for buildings, infrastructure, transport and city projects and investments.

Project and program management

Project management solutions for the most complex building, infrastructure, organisational change, and systems projects.

Training

Specialist training services, programs and accreditation for health, safety and risk, project management, and energy sector capability development.

Sectors

World-leading technical and consulting solutions for clients in the property, energy, transport, resources, water, defence and government sectors.

Property

Design, technical and advisory services for the property sector, including residential, commercial, retail, industrial, health, education and data centre projects.

Energy

Energy exploration, development and optimisation solutions for renewables, power and gas networks, energy storage, oil and gas and nuclear facilties.

Transport

Smart, safe and sustainable transport infrastructure development services and advice for rail, aviation, port and road clients and projects.

Defence and government services

Expertise for defence capability and infrastructure investments, security and safety projects, and information and telecommunications initatives.

Water

Discover our industry-leading strategy, design and management solutions for wastewater, groundwater, flooding, drainage and network infrastructure.

Resources

Commercial data, design advice and technical management solutions for safe and environmentally responsible resource exploration and operations.

About us

Responsibility

Services

Technical services and consulting solutions for clients in the property, energy, transport, water, resources, defence and government sectors.

explore Services
Advisory and management consulting

Advisory and management consulting services for businesses and projects, including economics, due diligence, transaction advisory, ESG and more.

Due diligence

Economics

Strategy and transformation

Commercial and technical advisory

Transaction advisory

Project investment and finance

ESG consulting

Deal advisory

Explore Advisory and management consulting
Communications, creative and digital

Communications, creative and digital solutions for governments and businesses including community engagement, design, research, data and software development.

Communications and engagement

Creative, visualisation and immersive design

Social advisory and research

Data management, analytics and insights

Spatial intelligence and GIS

Software development

Explore Communications, creative and digital
Design and development

Technical and consulting services for buildings, infrastructure and cities including architecture, engineering, surveying, landscape architecture and urban design.

Architecture

Lifts and escalators

Building services engineering

Civil engineering

Fire engineering

Geotechnical engineering

Landscape architecture

Structural engineering

Surveying

Utility options and design

Urban design

Explore Design and development
Laboratories

Scientific analysis services for AgroScience, food safety, workplace exposure, environmental metrics and contaminants of concern in Europe and the UK.

AgroScience analysis

Food safety analysis

PFAS Analysis

Environmental analysis

Analysis of unknowns

Workplace exposure analysis

Explore Laboratories
Planning and approvals

Development strategy, planning and approval solutions for buildings, infrastructure, transport and city projects and investments.

Planning consultancy

Transport planning

Explore Planning and approvals
Project and program management

Project management solutions for the most complex building, infrastructure, organisational change, and systems projects.

Program management

Project management

Cost management / quantity surveying

Building consultancy

Explore Project and program management
Training

Specialist training services, programs and accreditation for health, safety and risk, project management, and energy sector capability development.

Health, safety and risk

Training: project management

Capability development and training for the energy sector

Explore Training

Sectors

World-leading technical and consulting solutions for clients in the property, energy, transport, resources, water, defence and government sectors.

explore Sectors
Property

Design, technical and advisory services for the property sector, including residential, commercial, retail, industrial, health, education and data centre projects.

Residential

Commercial and retail

Leisure and tourism

Industrial

Health and healthcare

Education

Data centres

Explore Property
Energy

Energy exploration, development and optimisation solutions for renewables, power and gas networks, energy storage, oil and gas and nuclear facilties.

Oil and gas

Renewables

Nuclear facilities

Power and gas networks

Storage

Explore Energy
Transport

Smart, safe and sustainable transport infrastructure development services and advice for rail, aviation, port and road clients and projects.

Rail

Aviation

Ports

Roads

Explore Transport
Defence and government services

Expertise for defence capability and infrastructure investments, security and safety projects, and information and telecommunications initatives.

Defence

Security and safety

Information and telecommunications

Explore Defence and government services
Water

Discover our industry-leading strategy, design and management solutions for wastewater, groundwater, flooding, drainage and network infrastructure.

Water management

Wastewater

Flooding and drainage

Groundwater

UK and Ireland regulated water asset management

Explore Water
Resources

Commercial data, design advice and technical management solutions for safe and environmentally responsible resource exploration and operations.

Mining

Waste

Explore Resources

Projects

We define, design and manage projects that create shared value to a complex, urbanising and resource-scarce world.

explore Projects

Brilliant minds finding solutions to complex problems, made easy to understand. Making complex easy.

Brilliant minds finding solutions to complex problems, made easy to understand. Making complex easy.

explore Insights

Addressing the unintended consequences of online engagement

As Victorians hunker down under necessary COVID-19 restrictions and the rest of the country keeps an eye out for what may be on the horizon for them, it looks like engagement processes delivered online without any face-to-face activities are here to stay.

11 August 2020 | 1 min read
Nicola Wass

Australia

ON THIS PAGE
Contact us

Creating meaningful conversations

Online engagement is an important way to ensure affected communities continue to have the opportunity to provide feedback on the projects and decisions that will impact them, and that meaningful community conversations aren’t put on hold.  

It’s a really powerful mechanism to keep community engagement processes moving, attract participation and collect community feedback that informs decision-making when we can’t meet face-to-face. 

The opportunities and challenges of digital engagement

Despite its efficacy during COVID-19 lockdowns and physical distancing, there are some significant issues that need to be actively addressed for online engagement to deliver the benefits and opportunities we need and expect.  

Some of these issues are well publicised and understood. They relate to equity of access. Not all community members are connected to the internet (due to financial constraints/cost impacts) and some regional communities have poor and/or unreliable connections. Other barriers to access can include language, disability, or levels of literacy.  

Another issue affecting the outcomes of online engagement is equally important but perhaps less well understood. It’s an issue that affects all engagement processes but one that is exacerbated by the current focus on online delivery – who ‘self-selects’ to participate and who doesn’t. 

Nicola Wass, Technical Director - Communications and Engagement, Sydney, Australia
Nicola Wass, Director - Communications and Engagement

The self-selection bias

Generally speaking, people who self-select to participate in community engagement activities are those who are negatively motivated (opposed to what is being proposed) and those who have strong views or interests in the matter being discussed.  

There’s no question that it is important for these community members to share their views and be heard – indeed their contribution is necessary if we are going to understand the breadth of community opinion –but they are only one part of the picture. 

Community members who have less emphatic and more neutral views are not as driven to participate in self-select engagement activities. This lack of motivation to participate in self-select activities means their views and priorities are not being heard or considered in decision-making, and that our understanding of community perspectives remains incomplete.  

Those who feel disenfranchised and disempowered are also missing. This often includes younger people, Aboriginal and Torres Strait Islander peoples, people with disabilities, vulnerable community members and those from diverse linguistic and cultural backgrounds. 

Accounting for the data skew

We need to actively seek out, invite and encourage participation from the full spectrum of community members to ensure we have a genuine understanding of what our communities really think.  

Designing engagement programs that include a combination of self-select and randomly selected activities is key to this, as is providing support to those community cohorts that need it to ensure they have an equitable opportunity to participate in an effective and meaningful way.

Robust, defensible engagement processes are designed so that they actively seek out, invite and support the involvement of a representative cross-section of the community. This ensures we receive feedback that genuinely reflects the range of community views, and not just those with the loudest or angriest voices, to inform project development and decision-making. 

Engagement for everyone

As our current situation powerfully demonstrates, we are all affected by what goes on around us. Government decisions impact everyone. Now more than ever engagement practitioners need to design engagement processes that reach and involve a representative sample of the community and not just those with easy access to the internet, strong views or a special interest.  

By actively planning for both self-selected and randomly selected participants in our engagement processes we can ensure the outcomes of engagement genuinely reflect the nuanced spectrum of views that exist across our community and support better, more equitable decision-making.  

At RPS we work with you to make complex easy – so get in touch to find out how you can ensure you are reaching and hearing the nuanced views of your community.