Digital tools help South East Water manage community updates

RPS devised an interactive digital solution to keep the community across upgrades and disruptions during South East Water’s renewal projects.

Keeping community informed

South East Water services almost two million people across Melbourne’s south east with around 26,500 kilometres of pipeline. As part of its operations, it is responsible for delivering an intensive program of water renewal projects. 

Keeping the community up to date with upgrades, projects and network interruptions was proving a challenge.


Immersive engagement for South East Water

  • Intuitive interface for community users

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  • Immersive digital engagement space

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  • Interactive replication of in-person engagement experiences

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Digital engagement and interactive mapping

South East Water engaged RPS to develop digital tools to support ongoing engagement with stakeholders and keep communities up to date with upgrades in their local area.

Our creative and visualisation team was responsible for providing strategic advice, defining the content via collaborative design sprints, scoping, designing and building the digital solutions.

Connecting people and projects

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Encompassing all design and communication elements, the team developed a digital engagement space featuring an interactive map. The innovative interactive map is custom-built, spatially accurate and updated regularly. The auto-updates feed in to the digital engagement space, so the community can always access the most recent project information.

South East Water’s digital engagement space is designed to inform the community about water renewal works, as well as other key projects, including the Albert Park branch sewerage duplication and South Melbourne and Southbank major sewage works.


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