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Services

Technical services and consulting solutions for clients in the property, energy, transport, water, resources, defence and government sectors.

Advisory and management consulting

Advisory and management consulting services for businesses and projects, including economics, due diligence, transaction advisory, ESG and more.

Communications, creative and digital

Communications, creative and digital solutions for governments and businesses including community engagement, design, research, data and software development.

Laboratories

Scientific analysis services for AgroScience, food safety, workplace exposure, environmental metrics and contaminants of concern in Europe and the UK.

Planning and approvals

Development strategy, planning and approval solutions for buildings, infrastructure, transport and city projects and investments.

Project and program management

Project management solutions for the most complex building, infrastructure, organisational change, and systems projects.

Training

Specialist training services, programs and accreditation for health, safety and risk, project management, and energy sector capability development.

Sectors

World-leading technical and consulting solutions for clients in the property, energy, transport, resources, water, defence and government sectors.

Property

Design, technical and advisory services for the property sector, including residential, commercial, retail, industrial, health, education and data centre projects.

Energy

Energy exploration, development and optimisation solutions for renewables, power and gas networks, energy storage, oil and gas and nuclear facilties.

Transport

Smart, safe and sustainable transport infrastructure development services and advice for rail, aviation, port and road clients and projects.

Defence and government services

Expertise for defence capability and infrastructure investments, security and safety projects, and information and telecommunications initatives.

Water

Discover our industry-leading strategy, design and management solutions for wastewater, groundwater, flooding, drainage and network infrastructure.

Resources

Commercial data, design advice and technical management solutions for safe and environmentally responsible resource exploration and operations.

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Services

Technical services and consulting solutions for clients in the property, energy, transport, water, resources, defence and government sectors.

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Advisory and management consulting

Advisory and management consulting services for businesses and projects, including economics, due diligence, transaction advisory, ESG and more.

Due diligence

Economics

Strategy and transformation

Commercial and technical advisory

Transaction advisory

Project investment and finance

ESG consulting

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Communications, creative and digital

Communications, creative and digital solutions for governments and businesses including community engagement, design, research, data and software development.

Communications and engagement

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Social advisory and research

Data management, analytics and insights

Spatial intelligence and GIS

Software development

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Design and development

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Surveying

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Laboratories

Scientific analysis services for AgroScience, food safety, workplace exposure, environmental metrics and contaminants of concern in Europe and the UK.

AgroScience analysis

Food safety analysis

PFAS Analysis

Environmental analysis

Analysis of unknowns

Workplace exposure analysis

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Planning and approvals

Development strategy, planning and approval solutions for buildings, infrastructure, transport and city projects and investments.

Planning consultancy

Transport planning

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Project and program management

Project management solutions for the most complex building, infrastructure, organisational change, and systems projects.

Program management

Project management

Cost management / quantity surveying

Building consultancy

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Training

Specialist training services, programs and accreditation for health, safety and risk, project management, and energy sector capability development.

Health, safety and risk

Training: project management

Capability development and training for the energy sector

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Sectors

World-leading technical and consulting solutions for clients in the property, energy, transport, resources, water, defence and government sectors.

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Property

Design, technical and advisory services for the property sector, including residential, commercial, retail, industrial, health, education and data centre projects.

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Education

Data centres

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Energy

Energy exploration, development and optimisation solutions for renewables, power and gas networks, energy storage, oil and gas and nuclear facilties.

Oil and gas

Renewables

Nuclear facilities

Power and gas networks

Storage

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Transport

Smart, safe and sustainable transport infrastructure development services and advice for rail, aviation, port and road clients and projects.

Rail

Aviation

Ports

Roads

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Defence and government services

Expertise for defence capability and infrastructure investments, security and safety projects, and information and telecommunications initatives.

Defence

Security and safety

Information and telecommunications

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Water

Discover our industry-leading strategy, design and management solutions for wastewater, groundwater, flooding, drainage and network infrastructure.

Water management

Wastewater

Flooding and drainage

Groundwater

UK and Ireland regulated water asset management

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Resources

Commercial data, design advice and technical management solutions for safe and environmentally responsible resource exploration and operations.

Mining

Waste

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Projects

We define, design and manage projects that create shared value to a complex, urbanising and resource-scarce world.

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Brilliant minds finding solutions to complex problems, made easy to understand. Making complex easy.

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Water

Melbourne Water 2021 price submission

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RPS has worked with Melbourne Water to facilitate an improved community engagement and feedback process for their 2021-2026 price submission.  

Challenge

Melbourne Water’s wholesale water supply and sewerage services are paid for by Melbourne’s water retail water businesses, who in turn provide services to households and businesses. The price that customers pay for these important services is reviewed every five years by the Essential Services Commission (ESC).

The ESC has a customer-focused approach to water pricing which places a real emphasis on meaningful customer engagement to inform and influence price submissions. Meeting the ESC’s guidance and Melbourne Water’s own commitments to putting customers front and centre requires Melbourne Water to work with customers to define outcome statements reflecting their concerns, priorities and preferences.

Melbourne Water’s engagement program for the 2021 Price Submission committed to deepening, strengthening and enhancing relationships with its customers and community, with a particular focus on retail water businesses.

Solution

RPS was engaged to facilitate the key forum for engagement with retail water businesses – the Water and Sewerage Customer Council. The Council was established to provide a dedicated customer forum to test strategic ideas, seek preference and provide advice on key issues, opportunities and focus areas to support the price submission. lt comprised senior representatives from six retail water businesses including Yarra Valley Water, City West Water, South East Water, Western Water, Barwon Water and South Gippsland Water.

RPS initially worked with Melbourne Water and the Council to establish the governance arrangements for the group, and facilitated the development of the Council’s purpose, and principles and process for decision making. Throughout 2019 and 2020, we facilitated 16 formal Council meetings and a series of informal workshops. We assisted the Council to form its feedback and align on key inputs to the price submission including focus areas for the Council, customer outcomes and expectations. This culminated in the development of a comprehensive response to Melbourne Water’s draft submission and a final statement to support the final submission to the ESC.

RPS also provided support to Melbourne Water to collate the overarching engagement summary for the extensive two-year Price Submission engagement program, including preparing infographics.

During early engagement for the Price Submission, the water retail businesses indicated they would like more collaboration with Melbourne Water and the opportunity to proactively address shared challenges and risks.

At the conclusion of the process, Council members said they were grateful for the professional and open manner in which Melbourne Water and RPS conducted the process, noting it was a good start towards building an ongoing, meaningful relationship.

Melbourne Water especially acknowledged the role RPS played in facilitating the comprehensive and constructive feedback in response to its draft submission.