Maintaining high standards of service in Stack Emissions analysis
Time is of great importance for our clients. For their projects to succeed, their requests need a dedicated customer service with quick responses, solutions and results delivered on time.
In a typical week, our clients have an obligation to visit multiple sites to carry out stack emissions sampling.
Having laboratory specialists that they can rely on to handle all types of urgent requirements, (media requests, technical support, or quicker turnarounds when it comes to analytical requirements) is of critical importance to them. It allows them to produce their reports quickly and moving on to their next project.
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At RPS, we excel at making these complex problems easier to deal with. We support all our clients, enabling them to achieve their business goals. Very recently, we were tasked with providing urgent clarification on formaldehyde analysis for a client. An unusually high result had been reported in some of our key stack emissions clients' samples. The site regulator asked our client to provide a clear technical explanation of the results, and to confirm that they were accurate. In a demonstration of our ability to consistently deliver high standards of service, our Operations Manager Joanne Dewhurst, thoroughly examined the data and determined that the result was indeed, correct.
Our client was extremely satisfied and credited the team for their quick, helpful, and effective response, which met the site regulators' requirements, and continued to send praise for our courier service. By being efficient and effective at coordinating last-minute media deliveries and sample collections, we ensured their peace of mind. Their samples would arrive at the laboratory with plenty of time to analyse them and minimise any risk of a deviation, as a result.
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Our expertise in Stack Emission analysis
We have been providing these types of UKAS-accredited analyses to clients for over 15 years. Our laboratory in Manchester was one of the first laboratories in the UK to gain MCERTS accreditation for the analysis of stack emissions.
We are eager to observe and implement the most effective process for our clients, that can result in samples being analysed as quickly as possible. Our clients should always be receiving high-quality and reliable results for their reports. We have accomplished this through our on-site sales team and the technical prowess of our operations and quality managers. We are incredibly flexible so even formal quotations are delivered promptly, so our clients can validate any relevant costs, and submit their formal proposals, allowing them to acquire more business for their pipeline.
We provide catered solutions to our clients within the Stack market, and we have a team of experts readily available to provide them with niche and specific solutions even during peak periods. Should you have any requirements for Stack Emissions analysis, please contact a member of our team.
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