Australia Asia Pacific

Stakeholder and Community Relations

Stakeholder and Community Relations


RPS liaises with directly-affected stakeholders during the construction of major infrastructure projects to manage client reputation, develop and maintain relationships and reduce impacts and construction risk.


Our team is highly-experienced in providing community relations support the construction of large-scale infrastructure projects. We recognise that the opportunity for genuine engagement diminishes once a preferred project has been selected and approved. We therefore focus on reducing impacts and risk, and protecting reputation, during project delivery.

RPS has worked both contractor-side and client-side on major projects and often provide the ‘missing link’ between the two. Our people understand construction and are adept at ensuring contractors respect client drivers and manage community impacts appropriately. However, we are also pragmatic in our approach and can scale community relations efforts in line project risk and complexity.

Our value comes in establishing and managing community relations systems so that activities can be delivered in more cost-effective ways where needed, while also maintaining quality.

The specific skills we bring to stakeholder and community relations projects include:

Developing detailed community relations management systems, procedures and tools to meet client technical standards.

Managing community relations activities to meet standards and meet Key Result Areas for communications and community satisfaction.

Delivering community relations activities as members of site delivery teams.

Managing issues and risk through the responsive handling of complaints, and by assisting clients with media and ministerial enquiries.
 

Strategy and planning

We develop high-level strategies to position the purpose, role and value of stakeholder community relations in any project. We also design detailed action plans outlining stakeholders, issues, tools, messages and processes for the successful implementation of community relations.

Stakeholder and community relations

We liaise with individuals and organisations affected by the delivery of major infrastructure projects. Motivated by the principle of Social License to Operate, we implement tools and processes to reduce impacts, maximise legitimacy and leave a legacy.

Community relations management systems

We design management systems that provide all the tools, processes and templates needed to deliver effective stakeholder and community relations. We have developed a user-friendly, interactive toolkit that enables clients and their contractors to achieve a consistent approach to communications activities.

Collateral

Working with our Creative Services team we create high-quality print and online collateral to support stakeholder and community relations activities and aid public understanding of projects. This includes:

Leaflets, brochures, newsletters and exhibition stands

Websites and interactive PDFs

Site hoardings and signage

Information graphics

User-friendly, interactive maps